Terms & Conditions – Lullaby Laundry LLC
Effective Date: June 2026
Welcome to Lullaby Laundry LLC ("Lullaby Laundry," "we," "our," or "us"). By accessing our website, scheduling services, enrolling in SMS communications, purchasing a subscription, or using any of our services, you agree to be bound by these Terms & Conditions.
If you do not agree to these Terms & Conditions, please do not use our services.
1. SERVICES
Lullaby Laundry LLC provides professional laundry services, including but not limited to:
• Wash-and-fold laundry services
• Laundry pickup and delivery services
• Subscription laundry services
• Customer support and service communications
• Additional laundry-related products and services
All services are subject to availability, scheduling capacity, operational limitations, weather conditions, and service area restrictions.
We reserve the right to refuse service at our discretion.
2. BOOKING APPOINTMENTS
Appointments may be scheduled through our website, booking platform, phone, text message, or other approved communication methods.
Scheduling an appointment reserves a pickup time but does not guarantee final pricing.
Final pricing may vary based on:
• Service selected
• Laundry volume
• Bag size selected
• Optional services requested
• Promotions or discounts applied
• Special handling requirements
3. PAYMENT
Payment is due at the time of pickup unless otherwise agreed in writing.
Accepted payment methods may include:
• Credit cards
• Debit cards
• Square payment processing
• Other approved electronic payment methods
• Cash (where accepted)
Lullaby Laundry reserves the right to suspend, delay, or refuse service if payment is not received.
Prices, promotions, discounts, and service offerings may be modified at any time without prior notice.
4. SUBSCRIPTION PROGRAM
Lullaby Laundry offers an optional laundry subscription program.
Subscription Benefits
Subscribers receive:
• One (1) Medium Laundry Bag service per week
• Priority scheduling and pickup consideration based on the customer's pre-scheduled preferred pickup time whenever operationally possible
• Access to subscriber-only discounted rates on eligible services and products
• Subscription pricing benefits during the active subscription period
Subscription Pricing
• Weekly Subscription Fee: $29.88 per week
• One-Time Activation Fee: $5.00 upon enrollment
Billing
The subscription fee is automatically billed weekly using the payment method on file.
Customers authorize recurring weekly charges by enrolling in the subscription program.
Subscription Term
Each subscription term lasts twelve (12) consecutive weeks.
Cancellation
Customers may cancel their subscription at any time.
Cancellation will stop future recurring billing; however, fees already charged are non-refundable unless required by law.
Renewal
At the end of the 12-week subscription term, customers may:
• Manually renew their subscription, or
• Elect automatic renewal for an additional 12-week term
Lullaby Laundry reserves the right to modify subscription pricing, benefits, or eligibility requirements with reasonable notice.
Subscription benefits are non-transferable and may not be redeemed for cash value.
5. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
• Removing valuables, money, jewelry, electronics, and personal items from all garments and bags
• Providing accurate pickup and delivery information
• Providing accurate contact information
• Informing Lullaby Laundry of any special care instructions before service begins
• Ensuring laundry is available during scheduled pickup windows
• Reviewing garments for items requiring special treatment
Customers assume responsibility for garments submitted without manufacturer care labels or with inaccurate care labels.
6. PICKUP & DELIVERY
Customers must make laundry available during scheduled pickup windows.
Delivery times are estimates only and may be affected by:
• Traffic
• Weather
• Equipment issues
• Staffing limitations
• Emergencies
• Circumstances beyond our control
Lullaby Laundry reserves the right to reschedule pickups or deliveries when necessary.
7. LIABILITY LIMITATIONS
Lullaby Laundry exercises reasonable care in handling customer garments and laundry items.
However, we are not responsible for:
• Pre-existing stains or damage
• Fabric deterioration
• Color fading or bleeding
• Shrinkage
• Normal wear and tear
• Manufacturer defects
• Damage resulting from inaccurate care labels
• Damage resulting from customer-provided care instructions
• Items left in pockets or bags
• Delays caused by circumstances beyond our control
Customers agree that all items are submitted for service at their own risk.
To the fullest extent permitted by law, Lullaby Laundry shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of our services.
Any concerns regarding services provided must be reported within forty-eight (48) hours of delivery.
8. SMS TERMS OF SERVICE
SMS Consent
Lullaby Laundry utilizes a customer-initiated SMS enrollment process.
Customers may begin enrollment by texting LULLABY to our business phone number.
After contact is initiated, customers may receive a confirmation message requesting enrollment authorization.
Customers must reply YES to express consent to receive SMS communications.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Types of Messages
By opting in, customers may receive messages regarding:
• Booking links
• Appointment scheduling
• Appointment confirmations
• Pickup notifications
• Delivery notifications
• Order status updates
• Customer support communications
• Service-related information requested by the customer
• Pricing, hours, locations, and service availability information
Message Frequency
Message frequency varies based on customer interaction and service activity.
Fees
Message and data rates may apply according to your mobile carrier's plan.
Opt-Out
Customers may opt out at any time by replying STOP to any text message.
After opting out, customers will no longer receive SMS messages unless they re-enroll.
Help
For assistance, reply HELP to any text message or contact us directly.
SMS Disclosure
SMS consent is not shared, sold, rented, or transferred to third parties or affiliates for marketing purposes.
9. PRIVACY
Information collected through our website, booking system, customer communications, and SMS services is used solely to provide requested services, customer support, scheduling, billing, and related business operations.
Mobile information and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes.
10. INTELLECTUAL PROPERTY
All content on the Lullaby Laundry website, including logos, trademarks, graphics, text, and branding materials, remains the property of Lullaby Laundry LLC and may not be copied, reproduced, or used without written permission.
11. CHANGES TO THESE TERMS
Lullaby Laundry LLC reserves the right to update, modify, or replace these Terms & Conditions at any time.
Updated versions will be posted on our website with a revised effective date.
Continued use of our services after changes become effective constitutes acceptance of the revised Terms.
12. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.
13. CONTACT INFORMATION
Lullaby Laundry LLC
Email: [info@lullabylaundry.com](mailto:info@lullabylaundry.com)
For SMS assistance, reply HELP to any text message or contact us directly through our website.
By using Lullaby Laundry services, enrolling in a subscription, or opting into SMS communications, you acknowledge that you have read, understood, and agree to these Terms & Conditions.