Privacy Policy – Lullaby Laundry LLC
Effective Date: June 2026
Lullaby Laundry LLC ("Lullaby Laundry," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, booking systems, subscription services, customer communications, and SMS messaging programs.
By using our website or services, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following categories of information:
Personal Information
• Full name
• Phone number
• Email address
• Home address
• Delivery address
• Billing information
Service Information
• Appointment scheduling details
• Pickup and delivery preferences
• Laundry service preferences
• Subscription enrollment information
• Customer support communications
Payment Information
Payment transactions are processed through secure third-party payment processors. We do not store complete payment card information on our servers.
Website Information
When visiting our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar technologies
HOW WE USE YOUR INFORMATION
We use collected information to:
• Schedule and manage laundry services
• Process payments and subscriptions
• Coordinate pickups and deliveries
• Communicate service updates
• Respond to customer inquiries
• Improve our services and customer experience
• Maintain account records
• Prevent fraud and unauthorized activity
• Comply with legal obligations
SMS COMMUNICATIONS
SMS Consent
Customers may voluntarily opt into SMS communications by:
• Initiating contact by texting LULLABY to our business phone number at (561)298-8333
• Providing consent via SMS by responding YES to the automated opt-in confirmation message to confirm and complete the opt-in process
SMS consent is not a condition of purchasing goods or services.
Types of SMS Messages
Customers who opt in may receive:
• Appointment confirmations
• Appointment reminders
• Pickup notifications
• Delivery notifications
• Order status updates
• Customer support communications
• Booking links
• Service-related information requested by the customer
• Pricing, hours, location, and service availability information
Message Frequency
Message frequency varies based on customer interaction and service activity.
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan.
Opt-Out Instructions
Customers may opt out at any time by replying STOP to any SMS message.
After opting out, no further SMS messages will be sent unless the customer re-enrolls.
Help Instructions
Customers may reply HELP to any SMS message for assistance or contact us directly.
SMS Data Sharing
SMS consent and phone numbers collected for SMS purposes are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
INFORMATION SHARING
We do not sell your personal information.
We may share information only when necessary to:
• Process payments
• Provide requested services
• Operate scheduling and customer management systems
• Comply with legal obligations
• Protect our rights, customers, or business operations
Third-party service providers are authorized to use information only as necessary to perform services on our behalf.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic
• Enhance user experience
• Maintain security
Most browsers allow users to disable cookies through browser settings; however, some website features may not function properly if cookies are disabled.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable security measures, no method of transmission over the internet or electronic storage is completely secure.
DATA RETENTION
We retain personal information only as long as necessary to:
• Provide services
• Maintain business records
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
When information is no longer required, it is securely deleted or anonymized when reasonably practicable.
YOUR PRIVACY RIGHTS
You may request to:
• Access your personal information
• Correct inaccurate information
• Update your contact information
• Request deletion of personal information where permitted by law
To submit a request, contact us using the information provided below.
CHILDREN'S PRIVACY
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
CHANGES TO THIS PRIVACY POLICY
Lullaby Laundry LLC may update this Privacy Policy from time to time.
Any updates will be posted on our website with a revised Effective Date.
Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
CONTACT US
Lullaby Laundry LLC
Email: info@lullabylaundry.com
Website: www.lullabylaundry.com
For SMS assistance, reply HELP to any text message or contact us through our website.
By using our services, enrolling in a subscription, or opting into SMS communications, you acknowledge that you have read and understand this Privacy Policy.